Frequently asked questions

Yes. Call 0800 088 6248 at any time for emergency attendance to make premises safe.

Safety glass — toughened to BS EN 12150 or laminated to BS EN 14449 — chosen to suit where the pane sits and the security level you need.

No. The guide price tool gives an indicative range. We confirm a fixed written price after measuring and identifying parts.

Prices on this website are shown excluding VAT, which is added at the standard rate on quotations and invoices.

The company carrying out your repair. It is named on your written quotation, with its trading details, before any permanent work begins.

Yes. We repair sliding and swing automatic doors and manual and electric roller shutters, as well as grilles and gates.

Yes. We handle reactive repairs and planned maintenance contracts for landlords, managing agents and multi-site retailers.

No. We repair fire exit hardware. Fire door certification sits with the doorset manufacturer and certificated installers or inspectors.

We aim to have an engineer on the way as soon as your call is taken. Attendance time depends on where you are and how many call-outs are already running, and we will tell you a realistic arrival window on the phone rather than a guess.

Boarding is designed to be temporary. It will keep a shop secure for weeks if needed, but most councils and landlords expect the frontage to be reglazed promptly, and boarded frontages tend to attract graffiti.

It depends mainly on the size of the pane and the glass specification. A small toughened door panel sits at the lower end of our guide range, while large laminated display panes that need several people or lifting equipment sit at the top. You get a fixed price after measuring.

No glass is unbreakable. Laminated glass is designed to crack but stay in one piece, so it takes far longer to get through and the shop stays closed while you arrange a replacement.

Usually the top or bottom pivot has worn, the floor spring has failed, or the hinge fixings have pulled loose from the frame. Fixing the underlying part is what stops it happening again.

Common signs are oil around the floor plate, a door that slams or will not close, and a door that swings freely past the centre point. A failed spring rarely recovers with adjustment.

The most common cause is the door dropping so the bolt no longer meets the keep. Worn cylinders and broken lock bodies are the next most likely causes.

Your fire risk assessment sets the schedule, but many premises check escape doors weekly. Any door that sticks or fails to release should be repaired straight away.

We work on the common sliding and swing operators found on UK high streets. For some proprietary systems parts must come from the manufacturer, which we will tell you on the first visit.

It can be. Edge damage is the most common trigger for toughened glass shattering, so keep people clear and have it checked quickly.

Common causes are a bent guide rail, a damaged lath catching in the channel, a failed motor or a limit that has drifted. Forcing it usually makes the damage worse.

Many electric shutters have a manual override. If yours does not, or it will not move, call us rather than forcing it.

Often, yes — bent pickets and lattice can be straightened or replaced section by section. Severely corroded gates are usually better replaced.

Usually failed perimeter sealant, open corner joints, blocked drainage slots in the sill or perished gaskets. We trace the route of the water before resealing.

Yes. Surfaces are cleaned, keyed and masked, then recoated with a finish suited to aluminium. It is a cost-effective alternative to replacing a structurally sound frontage.

Typically scheduled servicing of doors, closers, locks, automatic doors and shutters, glazing checks, and priority reactive call-outs. Scope is agreed per site.